Refund Policy

Effective September 29, 2026. Please read this before either $20 payment.

What you pay

Initial activation has two separate payments: $20 annual platform fee for the website, back office, and support and a $20 payment to the assigned member. Annual renewal repeats both $20 payments, one to the company and one to the assigned member. Renewal is manual; there is no automatic charge to cancel.

Refund requests

These payments are generally final once processed. We do not offer a routine change-of-mind refund after access is activated. If you were charged twice, paid the wrong recipient, did not receive the access described, or believe a charge was unauthorized, email gobeaug@gmail.com with your name, charge date, and issue. Do not email a full card number. We will review the company payment and help identify the receiving member for the separate member payment. A refund by one recipient does not automatically refund the other charge.

Your rights

This policy does not remove rights provided by law, card-network rules, or Stripe’s dispute process. Refunds and disputes may pause membership access while the record is reviewed. If a company or member payment is refunded, access or assignment records may be adjusted after review. Contact us promptly so we can investigate.